Ocie Bridwell

Experience

CleanFish, Inc.San Francisco, CA

Jr. Systems AdministratorMarch 2008 - Present

  • Maintains operation of the core server(s) and ensures their consistent operation by applying patches/updates; checking processes, hardware and software, and performing maintenance on the box itself.
  • Maintains the company-wide VoIP system. (This includes maintaining the system software, as well as the phones themselves).
  • Ensures the functionality of an Antivirus system for the entire company.
  • Maintains an inventory of IT assets.
  • Maintains company email functionality.
  • Responsible for ordering new hardware, inventory, new hire process (account creation, machine ordering/configuration).
  • Responsible for workstation back-up and restoration, repair and upgrades.
  • Creates and updates user guides for various internal tools, installation guides for different programs, and various company documents and inventory lists.
  • Personally supports all levels and departments of company, both on-site and remote users.
  • Maintains company phone system.
  • Maintains a disaster recovery plan.
  • Provides (when necessary) 24/7 support

Additional Responsibilities/Accomplishments

  • Assists the Marketing department with technological support in their campaigns.
  • Works with other departments to provide support and ideas to meet business goals.
  • Creates Marketing material - such as announcements, newsletters and the annual holiday card.
  • Impletements PHP/SQL based scripts to enhance the CleanFish website.

MarketLive, Inc.Petaluma, CA

Helpdesk Technician/SYS AdminDecember 2004 - December 2008

  • Responsible for core functioning of company with 190+ users and two technicians.
  • Responsible for operation of Active Directory, Microsoft Exchange, network devices (switches, routers, storage devices), workstations, servers.
  • Supported staging, review, test, QA and performance test environments, as well as live website environments.
  • Supported developer workstations and applications such as Oracle, EditPlus, TOAD, PL SQL Developer, Microsoft SQL Server 2000 and 2005, Eclipse, Alotva XML Spy and relating suites, etc.
  • Scoped and Ordered Hardware and Software including NAS devices, APCs, Dell Cabinets, servers, workstations, laptops and switches.
  • Responsible for ordering new hardware, inventory, new hire process (account creation, machine ordering/configuration).
  • Responsible for workstation back-up and restoration, repair and upgrades.
  • Created and updated user guides for various internal tools, installation guides for different programs (such as Cisco Systems VPN Client), and various company documents and inventory lists.
  • Personally supported all levels and departments of company, both on-site and remote users.

Accomplishments

  • Assisted in complete upgrade of company's core systems: Upgraded from NT 4.0 Domain to Active Directory, Exchange 5.5 to 2003, installed new switches and firewall, router, VPN.
  • Researched, implemented and administered corporate virus protection: Trend Micro OfficeScan (server and client).
  • Successfully integrated Apple computers used by the Creative Department into Active Directory.
  • Implemented and maintained Numara TrackIT helpdesk ticketing, inventory system.
  • Implemented a workstation imaging process using first Symantec Ghost and then Acronis.
  • Successfully opened and maintained remote office in Emeryville, CA. Set up and maintained remote Domain Controller, ASA/firewall, router, switches, Cisco VoIP system.
  • Configured Dell DRAC and VLAN environment.

MarketLive, Inc.Petaluma, CA

NOC TechnicianNovember 2003 - December 2004

  • Responsible for monitoring 150+ eCommerce websites for functionality, speed, uptime.
  • Required to effectively troubleshoot and solve a wide range of issues, from code to hardware.
  • Responded to Diskspace/CPU and hardware alerts.
  • Monitored and tracked network issues.
  • Ran SQL jobs and scheduled/ran regular tasks in Windows Server.
  • Worked closely with Datacenter site services to restore a downed service.
  • Resolved issues on multiple platforms running various services.

Petaluma Learning And Guidance CenterPetaluma, CA

Webmaster and DesignerOctober 2001 - November 2003

  • Took over design and webmaster responsibilities from previous webmaster and completed backlog of updates to website.
  • Created new graphics and updated graphics for company website.
  • Proposed and succussfully implemented updated site design, taking company from outdated, slow website to one reflecting the new milennium.

Skills

OS
Macintosh OS X (10.x), Windows 98, 2000, XP, Vista, 2000/2003 Server, UNIX (RedHat, Solaris 8, FreeBSD).
IT Related
VMWare, Parallels, Symantec Ghost, Acronis, Trend Micro OfficeScan, Numara TrackIT, Veritas Backup Exec, Dell OpenManage applications, Cisco IOS, Dell DRAC, Perfmons, MRTG, Sitescope, Gomez, Keynotes, F5, Netscalers.
Web
Apache, IIS, Resin, Java Virtual Machines.
Development
XHTML, CSS, PHP, SQL, Dreamweaver, Homesite, Coda.
Print
InDesign, MS Office, iWork, iLife.
Video
iMovie, Final Cut Pro.
Other
Photoshop, photography, sound editors, music applications, music creation, photo manipulation, retouching, and correction.

Education

San Francisco State UniversitySan Francisco, CA

  • Cinema Major.
  • Currently enrolled.

Santa Rosa Jr. CollegeSanta Rosa/Petaluma, CA

  • Film Major w/transfer to San Francisco State University.
  • Cisco CCNA Certification prep course completed, test not taken.
  • Miscellaneous computer courses completed.
  • August 2002 - December 2007.